I think I am just like your average girl in the sense that I like to go shopping but I also think that I am NOT like your average girl because I know my financial limits. So, in the midst of moving to Idaho, one more thing I needed to shop for besides apartments, is new car insurance. I even overlooked it and now our policy expired on January 7th. Yikes. It's now January 26th and I HAVE to get auto insurance. Therefore, here I am shopping. Although, it's not your typical shopping because, it's boring shopping. Calling to get quotes and then call another company to get another quote and so on. Here are my observations from some major companies I have called:
AMERICAN FAMILY INSURANCE:
Called to get a quote and was put on hold....for 18 minutes before I figured they forgot about me! As if that's not bad enough, there wasn't even any music. Silence. Now that's not how you treat your potential "family". After all, I am business and because of their lack of service, they might have just have a lack of a customer. I decide to call back later.
**Called back later and they still didn't answer their phones.**
I LOVE Progressive commercials. I think it's the retro looking gal on them who is really quirky. I like quirky because it is never boring. What are they going to do?! You don't know...
Anyway, when I called Progressive, they had great service and were prompt in answering their phones and answering my questions. The guy didn't even get mad even when I had him explain Collision/Comprehensive for me about a million times. What a nice guy! And, when they gave me my quote, it was totally affordable. Maybe those commercials tell the truth! Overall, 5 stars.
FARMERS INSURANCE GROUP:
I called them twice. Every time I got through the automated lady, I would hear talking in the background and then I would get hung up on. Geez... I'll have to try them later too when their party is over. Sorry to interfere.
ALL STATE:
I like these commercials too just because President Palmer is on them off of 24. Awesome! Well, One positive thing about them was, the automated lady. It was like I was talking to a real person and was hilarious! Here's how our conversation went. When you say her parts, talk in a cool and enthusiastic voice.
Lady: Welcome to All State, where you're in good hands. What do you need help with, for instance, if your looking for a quote, say, "I would like to get a quote on car insurance"...
Me: I would like to get a quote on car insurance...
Lady: (pause)...All right. Judging from the area code you are calling from, you are in Arizona so you will need a quote for Arizona?
Me: No...
Lady: (pause).....Oh! (genuine surprise) What state are you-
Me: Idaho.
Lady: (pause) ....Okay, let me connect you with an agent.
It was so real/fake, it made me laugh. However, what's not making me laugh is the fact that I am on hold for 27 minutes and counting! Although, they had an excuse, their computer's are down but at least they have cool music while I'm on hold.
STATE FARM:
When I first called this company, I had a bit of a hassle trying to connect with someone who is licenced in Idaho to deal with my quote. When I finally did, the lady was very nice. Actually, at the end of every question I answered she would say "very good". I can understand how this would make sense if she asked, "Have you been in any accidents?" and I say, "No". However, she would ask stuff like, "What is your husbands birthday?" and I would reply "8, 4, 1984" and she would, in turn, say, "very good". Really? After all, she IS the insurance lady, she would know what a good birthday was. All in all, it was a good expirience she even offered to follow up the next day.
AMEICA
The main reason why I called this company was because they were rated the top insurance comapny by JR & Associates. They did have exceptional service and were very patient with me. As for the price, it wasn't cheap but it wasn't expensive either. I have nothing bad to say about them however, they didn't really make an impression on me.
So after phone shopping for a day, I decided to stay with State Farm. This is because I already understand my claim I have with them and it was the cheapest. Also, they were the only company that did a verbal follow up the next day and they wanted to meet in person. When I did go meet in person, she was very patient and did not rush us at all. Finally, I was finished shopping.
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